- Shipping & Returns
Shipping & Returns
Returns must be authorized before returning.
If we made an error or the product is defective, let us know so we can correct the problem and make things right.
If there was no error on our part, there will be a 10% restocking charge to help us recover the costs associated with processing and packing the order and no shipping will be refunded.
Unauthorized returns are all subject to a 15% return charge and no shipping is refunded.
Authorized returns MUST be AS-NEW, UNUSED, in the original packaging so that we can make it available to another customer and represent it as new. If it was a kit and you put it together, it is not returnable. No returns on books, dvd's or any special ordered item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.